The technician, Caleb, was extremely helpful and knowledgeable.
Buck Shapiro
12/20/2022
They were able to come the same day and fixed the problem promptly.
Lisa Tully
12/19/2022
Very nice and polite man, knew what he was doing, helped tremendously
Doris Patches
12/19/2022
Excellent customer service with knowledgeable and professional advice. I 100% recommend.
Reinaldo Villa
12/18/2022
Fast response. Excellent workmanship. 5 star, make that 6 star, job by their technician, Patrick, he told me everything I needed, gave me the price up front and was a very pleasant person.. This was the second time I have used them. All I remember about the last job it was 6 or 7 years ago and those repairs were still good and the tech was a good guy too. I am a very satisfied customer and doing business with them was a pleasure
Raymond Butler
12/18/2022
Great response time and service. On-time and delivered quality repair to my outside keypad.
Vincent M.
12/16/2022
Telephone reception was courteous, friendly and efficient. A visit by a service representative was scheduled for the very next business day. A friendly but very courteous and professional service representative, ****, arrived promptly when scheduled, after a heads-up phone call 30 minutes before our appointment to let me know he was on his way. **** did an inspection, then gave me reasonable estimates for a tune-up on one garage door and replacement of a second garage door I had damaged, and phoned in to the warehouse to make sure the replacement garage door I ordered was in stock. Two (2) days after the initial visit, **** returned, tuned up one garage door, then removed the damaged garage door and efficiently built and installed the new garage door in place. **** is a very skilled craftsman who did a great job. I watched everything that was done, and I was impressed by ***** competence and efficiency. I can tell the difference between a ************* and a less knowledgeable parts-changer because I spent over a decade working in the construction trades, and **** is a ************* who really understands his craft. I was entirely satsfied with all aspects of my dealings with Pecision Garage Door. I previously dealt with this company about 10 years ago, and my prior dealings with them were also entirely satsfactory. I recommend this company for servicing, repairing, installing or replacing overhead doors and for dealing with its customers in a professional and straightfoward manner.
Stephen G
12/16/2022
Very professional service, great attention to detail and good customer service was delivered to us by this company. Highly recommend them if you need work on your garage door.
Timothy Patterson
12/15/2022
Always fast and personable. Our tech, Caleb, is fantastic.
N
12/15/2022
Very professional. Job well done
Paul Jacobs
12/14/2022
Great job with the garage door repair. Your technician was professional, courteous, and knew his business. He repaired it quickly and efficiently explaining all details and the warranty. Great tech!
Vearl Williams
12/12/2022
Patrick was prompt, personable, and professional. He answered all my questions and represented the company well. Thank you.
Jon Henke
12/12/2022
Timely, professional, courteous and good customer service!!
Ashley Bastone
12/12/2022
We had a bad spring but the original installation on our 8 year old new build was a proprietary part (Torquemaster) that Precision didn't have, so the overall cost of the repair was way more expensive than we expected. However, the customer service that Precision provided was top notch from scheduling to completion. Easy online scheduling for next day on a Sunday. Our technician Caleb was on time, very communicative, honest, and friendly. You get what you pay for when it comes to home repairs, and our experience with Precision makes us feel like they stand by their quality work.
Happy Mercado
12/11/2022
Great job! Fast service and very helpful tips and set up. Would highly recommend this company and ******************* for installation and professional service.
Hal M
12/10/2022
Patrick was very kind, helpful and professional. I would recommend Precision Door Company.
Karin Bergthold
12/09/2022
Sean showed up on time and got the job done quickly :)
Pam T.
12/09/2022
Very pleased with the service I received. The young man that came out was very knowledgeable and had our issue diagnosed on a very short time. He showed me how to make the simple adjustments and gave me tips on making the door and opener last longer Highly recommend their service.
James H
12/09/2022
Alex prompt, knowledgeable, and courteous. Broken spring was fixed same day. When I noticed weird behavior with the door the next day, he came out again and did a full safety check. Would definitely recommend!
Johanna Hedges
12/09/2022
Alex the service guy was great, very detailed explaining his work as he went along
stan schwarz
12/08/2022
Always on time and dependable.
Breton Dixon
12/08/2022
Happy with the service. Wes was real nice and explained everything before starting.
Jerry Martinez
12/08/2022
Precision Door came out quickly and Shane was knowledgeable and was able to sort out the problem in a timely manner. We are pleased with his work and happy to have our garage door working again.
Bev Harstad
12/08/2022
Took three days to get my install and I purchased the WIFI CAMERA Init it still does not work because it was compatible with my router but it turns out that it is and now it works perfectly
C C Villarreal
12/07/2022
Same day service, Patrick did a great job!
Walter Wagnon
12/06/2022
Garage door arrived on schedule. Our installer, Mickey, explained to me things as I watched him off and on. He was finished a little bit sooner than he had said he would be. Afterward he explained what I would need to do in the future maintenance wise. 10 of 10 I highly recommend this company! TP
Theron P.
12/05/2022
Did a good job.
Jean Jarrett
12/03/2022
Very quick service, and I appreciate the ease of online appointment booking. I got a next morning appointment to fix my garage door, with the safety report emailed to me and everything very organized and well done. Technician was great. Thanks!
Dani G
12/03/2022
Garage door had jammed, cable had detached, rollers had slipped off the rails. Bryan showed up on time, fixed the problem promptly, reasonable charge, did a full inspection, recommended more needed services without any upselling. Couldn't be more pleased with the service.
Darryl H.
12/02/2022
Service was quick & professional. Converted 3 doors from extension springs to torsion spring systems in just a few hours. Installer, Sean, was great. I can highly recommend Precision Garage Doors of Austin.
Jim Bell
12/01/2022
Had a busted torsion spring. I was able to make an appointment online late at night, super easy. Received notifications during the day regarding schedule which is nice. Shane, the tech, let me know he was on his way, gave good information, performed the work quickly and professionally. Very pleased with the experience.
Wesley Graham
12/01/2022
Mr Alex Reyna's did a Fantastic job on our garage door.Very pleased with his job.Thanks
Debra Acosta
12/01/2022
Our technician was very knowledgeable, efficient and also prepared for this appointment. He explained everything about parts and warranty also made sure we were satisfied and all questions answered. Thanks Our garage door was installed today and I can't thank you enough for our new garage 16x9 door . Landon our technician removed old installations and installed all new equipment. We are completely satisfied with the service we received
DAMITA KING
12/01/2022
Excellent communication and very professional and quick service. Would hire them again.
Brittanie Haines
11/30/2022
Great service. Shane is extremely proficient. On time, communicated well, reasonably priced. Highly recommend.
Lewis Talbert
11/30/2022
Salesman was punctual and was very friendly and knowledgeable. Described options and provided estimate.
Mark England
11/28/2022
The technician Peter was fantastic. The door works so much better. It was done in a very short amount of time. We are very pleased.
Dan Flanagan
11/28/2022
Amazing service! Thank you so much and appreciate the quick reply and service. Came home and my garage door fell off the tracks when trying to close it on a Saturday after returning from a Thanksgiving family visit. I called and they had an emergency oncall for the weekends (of course there's an added fee, total sense, since I needed to get it closed by the end of the night). They sent over Patrick, a weekend repair service person, to assist and he was very informative about the issues with the garage door and provided several quote options for further repairs or total replacement. He was very quick to service and get the garage door closed without pressuring to make a choice so quickly. Looking forward to seeing their detailed quotes for further repair. Really appreciate Patrick's expertise. Thanks again!!
Karina C.
11/26/2022
Peter was prompt, polite, and thorough. Great experience!
Sonia L.
11/25/2022
The best in the business !! Arrived on time and thoroughly went through and diagnosed the system! Sean was the best!
David Chafe
11/25/2022
****** was AWESOME!! Knowledgeable and courteous. However, I was a bit disappointed in how long it took to get the door in. Two and a half months!!But all is well now and I can use the garage door now.
Ruth O
11/23/2022
Alex Reyna, Thank you for your great customer service and professionalism. We are very satisfied with the installation that was done today. We will definitely be using Precision Garage Door of Austin again.
Esperanza Castilleja
11/23/2022
Great service and quality work
Kathy Power
11/22/2022
Caleb did an excellent job reviving our aging garage door and added new parts and expertly switched to the standard mechanism. He's professional, patient, focused, quick, and humorous. He's also a talented garage door whisperer who made us beyond happy. Rosie and Steve
Steve Baldwin
11/21/2022
I went to take my trash out around 9 pm on a Sunday night and realized my garage door would not shut normally or manually. It was raining and cold and I was worried it would be stuck like that all night until I could get a hold of someone. To my surprise Patrick from Precision was at my house working on a fix in less than an hour. I'm so grateful I called this company and even more so to get such a nice and knowledgeable technician. Highly recommend!
L J
11/21/2022
Laura J.
11/20/2022
Alex was polite, explained what needed to be done and was very thorough.
Pat Sconci
11/19/2022
Solid fast repair
David Henry
11/18/2022
This company is very professional and prompt. Billy Tackett came and gave me an estimate for options for a new door, and their price and service were better than a competitor that I had contacted.
Bette Whalen
11/18/2022
Excellent sales advice. Installation coordinator execellent helpful and clear. professional. Installation team was on time, courteous, expained things clearly, cleaned up the worksite, professional. The doors look great. You don't see this level of customer service theses days. Excellent.
barbara ruben
11/18/2022