Fast response. Excellent workmanship. 5 star, make that 6 star, job by their technician, Patrick, he told me everything I needed, gave me the price up front and was a very pleasant person.. This was the second time I have used them. All I remember about the last job it was 6 or 7 years ago and those repairs were still good and the tech was a good guy too. I am a very satisfied customer and doing business with them was a pleasure
Telephone reception was courteous, friendly and efficient. A visit by a service representative was scheduled for the very next business day. A friendly but very courteous and professional service representative, ****, arrived promptly when scheduled, after a heads-up phone call 30 minutes before our appointment to let me know he was on his way. **** did an inspection, then gave me reasonable estimates for a tune-up on one garage door and replacement of a second garage door I had damaged, and phoned in to the warehouse to make sure the replacement garage door I ordered was in stock. Two (2) days after the initial visit, **** returned, tuned up one garage door, then removed the damaged garage door and efficiently built and installed the new garage door in place. **** is a very skilled craftsman who did a great job. I watched everything that was done, and I was impressed by ***** competence and efficiency. I can tell the difference between a ************* and a less knowledgeable parts-changer because I spent over a decade working in the construction trades, and **** is a ************* who really understands his craft. I was entirely satsfied with all aspects of my dealings with Pecision Garage Door. I previously dealt with this company about 10 years ago, and my prior dealings with them were also entirely satsfactory. I recommend this company for servicing, repairing, installing or replacing overhead doors and for dealing with its customers in a professional and straightfoward manner.
We had a bad spring but the original installation on our 8 year old new build was a proprietary part (Torquemaster) that Precision didn't have, so the overall cost of the repair was way more expensive than we expected. However, the customer service that Precision provided was top notch from scheduling to completion. Easy online scheduling for next day on a Sunday. Our technician Caleb was on time, very communicative, honest, and friendly. You get what you pay for when it comes to home repairs, and our experience with Precision makes us feel like they stand by their quality work.
Very pleased with the service I received. The young man that came out was very knowledgeable and had our issue diagnosed on a very short time. He showed me how to make the simple adjustments and gave me tips on making the door and opener last longer Highly recommend their service.
Garage door arrived on schedule. Our installer, Mickey, explained to me things as I watched him off and on. He was finished a little bit sooner than he had said he would be. Afterward he explained what I would need to do in the future maintenance wise. 10 of 10 I highly recommend this company! TP
Had a busted torsion spring. I was able to make an appointment online late at night, super easy. Received notifications during the day regarding schedule which is nice. Shane, the tech, let me know he was on his way, gave good information, performed the work quickly and professionally. Very pleased with the experience.
Our technician was very knowledgeable, efficient and also prepared for this appointment. He explained everything about parts and warranty also made sure we were satisfied and all questions answered. Thanks Our garage door was installed today and I can't thank you enough for our new garage 16x9 door . Landon our technician removed old installations and installed all new equipment. We are completely satisfied with the service we received
Amazing service! Thank you so much and appreciate the quick reply and service. Came home and my garage door fell off the tracks when trying to close it on a Saturday after returning from a Thanksgiving family visit. I called and they had an emergency oncall for the weekends (of course there's an added fee, total sense, since I needed to get it closed by the end of the night). They sent over Patrick, a weekend repair service person, to assist and he was very informative about the issues with the garage door and provided several quote options for further repairs or total replacement. He was very quick to service and get the garage door closed without pressuring to make a choice so quickly. Looking forward to seeing their detailed quotes for further repair. Really appreciate Patrick's expertise. Thanks again!!
I went to take my trash out around 9 pm on a Sunday night and realized my garage door would not shut normally or manually. It was raining and cold and I was worried it would be stuck like that all night until I could get a hold of someone. To my surprise Patrick from Precision was at my house working on a fix in less than an hour. I'm so grateful I called this company and even more so to get such a nice and knowledgeable technician. Highly recommend!
Excellent sales advice. Installation coordinator execellent helpful and clear. professional. Installation team was on time, courteous, expained things clearly, cleaned up the worksite, professional. The doors look great. You don't see this level of customer service theses days. Excellent.