Reviews

Online scheduling. Very professional. Courteous. Explained everything well.

Brett Cantrell

04/29/2024

Caleb was extremely knowledgeable and got my garage door fixed quickly and efficiently. Precision was able to have him at my house within an hour of me calling too!

David Wallach

04/28/2024

On time, skilled, thorough, and the door looks beautiful! Very pleased with the communication and the service.

Lynne Danisio

04/27/2024

Alex Kalish

04/27/2024

Professionalism from beginning to end, from Billy the salesman to the scheduling, to the final installation.

Lee Holcombe

04/26/2024

We have used Precision for years for all our garage door needs. Today, they replaced our 27 yr old door for an insulated one. Easy peasy. Highly recommend Precision.

Laura Hewett

04/26/2024

Hit the garage with my car. The service man came out and explained he could not fix the issue due to the proprietary method originally used. He actually recommended another place to call. He stayed while I call them and told me what to say. He was super nice and guided me through what I should do. Then he waived the 75 service fee for coming out and did not charge me. He was super helpful and knowledgeable. What a great service technician. I would hire this company anytime.

R. M.

04/25/2024

John Phillip Osborne, Sr.

04/25/2024

Shane did a great job! Fast and friendly. He had everything I needed in his work van. The price was good too.

Timothy S.

04/25/2024

I ran into my garage door and technician Caleb was quick to come out and realign the garage door. Caleb demonstrated professionalism, courtesy, and knowledgeable. I highly recommend Precision Garage Door for any of your repair needs.

refugio pena

04/25/2024

Brian was excellent service guy who gave an estimate on the work

Benito Martinez

04/24/2024

I love this company. They are very professional, easy and quick appointments. The technicians are very through, provide options with our budget and problems are solved with knowledge and timely manner. I have used them a few times. I highly recommend them.

Venus Rouhani

04/24/2024

Caleb, as usual was fantastic. He completely explained what was going on and how he was going to fix it. He swapped out the part and that was that.

thomas lyons

04/24/2024

I had a spring and cable break on a Sunday afternoon. Precession was easy to book an appointment with and they were on site by 9am Monday. As part of my confirmation I received a link that shared a bio and picture of my technician. It was comforting to know they take pride in who the send to you. Shane got right to work and gave me three options of service and the cost. I did end up choosing the most expensive and comprehensive fix, but the prices were reasonable from what I remember the last time I had a similar issue. Shane walked through the repair and gave me some tips on how to prolong the life of my garages door opener and simple things to do to keep the wheels and pulleys working smooth. I will use them again when my other spring breaks on my second door.

Chris Nolan

04/23/2024

The service was fast and professional and they delivered everything I needed promptly! Highly recommended.

Donald Church

04/22/2024

Randall Butler

04/22/2024

Well, in a nutshell, my garage door malfunctioned. It appeared one or more cables broke and the door jammed halfway down and would not move. The original installer would not return calls, texts, voice mails... crickets. After waiting two days (with my truck stuck inside the garage), I called Precision Garage Door and scheduled an appointment. What started out as an awful experience turned out amazing. Wes Newkirk was the technician they sent out. He was professional, personable, funny, and took the time to not only listen to what I had to say, but gave detailed explanations to my questions. I need to stress here...at no time did he ever try to upsell me on any additional work. He answered my questions about certain things and only provided quotes upon request. Wes then got the door fixed in record time with the upgrades I had requested. It was then discovered that the opener operating unit (A Genie Jack-Shaft) was in a word...deceased. Many attempts were made by Wes to revive it, but to no avail. Wes suggested multiple times that it might be in my best interest to try contacting the original installer. Seeing that the Genie unit was only 18 months old, it might still have some warranty left and I could save some money. I had no desire to speak to the original installer at this point. His no contact to my calls/texts was proof that having him come back was not worth any money I might save. I was obviously not important to him as a customer. Wes and I discussed a new opener and he got me a quote for a Lift Master Jack-shaft and we finalized the details. Precision's office personnel (Karen, I believe) got my follow up appointment scheduled within five minutes of Wes leaving. He was back in a couple of days with the new opener and another technician (Jeremy). They got the old opener removed, had the new one installed and even put in a keypad for me as a last minute request...and it was all done a very expeditious manner. I highly recommend Wes, Jeremy, Karen, and everyone at Precision. Great folks to work with, reliable, professional, and worth every penny I paid for service and peace of mind.

Mary Gibson

04/21/2024

Well, in a nutshell, my garage door malfunctioned. It appeared one or more cables broke and the door jammed halfway down and would not move. The original installer would not return calls, texts, voice mails... crickets. After waiting two days (with my truck stuck inside the garage), I called Precision Garage Door and scheduled an appointment. What started out as an awful experience turned out amazing. Wes Newkirk was the technician they sent out. He was professional, personable, funny, and took the time to not only listen to what I had to say, but gave detailed explanations to my questions. I need to stress here...at no time did he ever try to upsell me on any additional work. He answered my questions about certain things and only provided quotes upon request. Wes then got the door fixed in record time with the upgrades I had requested. It was then discovered that the opener operating unit (A Genie Jack-Shaft) was in a word...deceased. Many attempts were made by Wes to revive it, but to no avail. Wes suggested multiple times that it might be in my best interest to try contacting the original installer. Seeing that the Genie unit was only 18 months old, it might still have some warranty left and I could save some money. I had no desire to speak to the original installer at this point. His no contact to my calls/texts was proof that having him come back was not worth any money I might save. I was obviously not important to him as a customer. Wes and I discussed a new opener and he got me a quote for a Lift Master Jack-shaft and we finalized the details. Precision's office personnel (Karen, I believe) got my follow up appointment scheduled within five minutes of Wes leaving. He was back in a couple of days with the new opener and another technician (Jeremy). They got the old opener removed, had the new one installed and even put in a keypad for me as a last minute request...and it was all done a very expeditious manner. I highly recommend Wes, Jeremy, Karen, and everyone at Precision. Great folks to work with, reliable, professional, and worth every penny I paid for service and peace of mind.

Mary Cate (MCD)

04/21/2024

Isaiah did an outstanding job repairing my garage door! Professional service and top-notch quality. Highly recommend his expertise.

Chris Fuller

04/21/2024

Isaiah was very professional and polite. He did a great job!!

Shannon Morris

04/21/2024

Isaiah did an outstanding job repairing my garage door! Professional service and top-notch quality. Highly recommend his expertise.

Christopher F.

04/21/2024

Patrick did an amazing job. He was early and completed the job in no time. He explained everything that needed to be done and all the options available. I would highly recommend Precision Garage Door for any repairs.

Amy Luna

04/21/2024

I had a garage door replacement project that was in the planning process for over eighteen months and Precision Garage Door of Austin was extremely patient and professional with me, checking in periodically, but not too much, answering all of my questions and providing all the info I needed in order to make the final decision to purchase. Purchasing and ordering process went smooth, as expectations and timelines were communicated clearly throughout the experience. Thanks to Billy of the door design team and Karen in the office for all their help with this. In my experience, very few multi-thousand dollar projects go off completely without a hitch. What's important is how the issue is addressed. General Manager Sean Lynch and his team did not disappoint. Technician Isiah was awesome through his professionalism, flexibility, and patience as we navigated a few bumps along the way; but it got done; this customer's expectations were met, and Precision Garage Door of Austin truly provided that valued customer experience. A huge thanks to Sean and his team. I would definitely recommend this company for your garage door needs.

Lucas Y.

04/20/2024

Nick was very knowledgeable of our problem and came up with a solution that we could afford. Nick is very easy to work with and trust

Cha Cha

04/20/2024

Arrived on time. Thorough diagnosis. Fair price. Will def use again.

papa J

04/20/2024

Arrived on time, installation completed on time and Jeremy explained all the functions. Very pleasant experience.

Gary Sterle

04/20/2024

My garage door malfunctioned. There were broken cables and the door was jammed half open. The original installer would not return calls, texts, voice mails. After waiting two days (with my truck stuck inside the garage), I called Precision Garage Door and scheduled an appointment. ********************* was the technician they sent out. He was professional, personable, funny, and took the time to not only listen to what I had to say, but gave detailed explanations to my questions. I need to stress here...at no time did he ever try to upsell me on any additional work. He answered my questions about certain things and only provided quotes upon request. *** then got the door fixed in record time with the upgrades I had requested. It was then discovered that the opener itself (A Genie ************ was in a word...deceased. Many attempts were made by *** to revive it, but to no avail. *** suggested multiple times that it might be in my best interest to try contacting the original installer since the Genie unit was only 18 months old; it might still have some warranty left and I could save some money. I had no desire to speak to the original installer at this point. His no contact to my calls/texts was proof that having him come back was not worth any money I might save. He obviously did not need my business. *** and I discussed a new opener and he got me a quote for a Lift Master ****-shaft and we finalized the details. Precision's office personnel (*****, I believe) got my follow up appointment scheduled within five minutes of *** leaving. He was back in a couple of days with the new opener and another technician (******). They got the old opener removed, had the new one installed and even put in a keypad for me as a last minute request...and it was all done a very expeditious manner. I highly recommend *********************, and everyone at Precision. Great folks to work with, reliable, professional, and worth every ***** I paid for service and peace of mind.

Mary G

04/20/2024

Phil was great! Scheduling process was easy, they arrived when they said they would (a little before), let me know they were coming and walked us through all of our options. No pressure sales. This was a great experience overall and we will absolutely use them again.

Patricia Piper

04/20/2024

Everything went well. Caleb was very knowledgeable and helpful; not at all pushy.

Anonymous Author

04/20/2024

Wes arrived early. I did not really see him do anything, but the garage door opened when he tried it. He explained what the problem was and how to fix it. He also told me the sensor shoud have 1 green & 1 red light. He offered to have the call cancelled, but I asked him to do a service call. Which he did and also gave me two documents showing what it would cost to repair my door and what it would cost to replace it. I would not hesitate to recommend him.

Sam Eleanor

04/20/2024

Everything went well. Caleb was very knowledgeable and helpful; not at all pushy.

Rebecca Linton

04/20/2024

I have a wonderful new garage door! And it's unbelievably quiet too. Patrick and his guys were great. Would highly recommend!

Mercy Lawler

04/19/2024

I have a beautiful new garage door now and I can't believe how quiet it is. Patrick was so helpful with everything. I would highly recommend these guys!

Mercy L.

04/19/2024

Garage doors look amazing. Mickey was very professional and did such a great job. Best experience!

Melissa Homan

04/17/2024

Ronald Strauss

04/17/2024

Shane showed up right on time and quickly diagnosed the problem as a stripped gear in our 30 year old garage door motor He recommended a new motor since finding a matching gear replacement would be extremely difficult and we would still have an old motor He ordered a basic motor and returned the next day for a quick installation He answered all our questions and programmed both of our cars to open the new garage door Strongly recommend Precision

Joseph Spann

04/16/2024

Stephen Michael was super knowledgeable and helpful. We had a bracket break on the garage door and he knocked it out in under 30 minutes. He also gave some sound advice on door upkeep. When it's time to replace our door, we'll be going with Precision!

Rob Cortez

04/14/2024

Great service, Caleb was on time, very knowledgeable about the work and fixed the problem very fat

Maghsoud Tahmoressi

04/13/2024

************** ***** was excellent. Actually called ahead and came early. Great attitude and efficient in his installation. He even swept out our garage and cleaned the window *****! Can't say enough how impressed we were.

james m

04/13/2024

Cindy Ptacek

04/12/2024

Jeremy from Precision came to my house. He was very courteous and professional. He took pictures of the issue with my door and told me that the piece was being requested and would be replaced as soon as it was available. He adjusted an area on the door. It was a quick but thorough visit. I was quite pleased.

Alesia Landeros

04/12/2024

Outstanding service provided by Stephen. He was extremely professional, and knowledgeable.He was able to diagnose the problem with our garage door not being able to open, then repair, and replace the necessary parts, all in a very timely manner. We could not be anymore satisfied with the results, and highly recommend Precision Garage Door of Austin.

Todd Dunn

04/12/2024

Nick was great. Prompt, courteous and professional. Did a great job. Highly recommend!

Jennifer Smith

04/11/2024

Our tech , Brian, was awesome. Repaired garage door quickly, professionally; he explained everything thoroughly with repair options.

Rosanne Hatheway

04/11/2024

Prompt, excellent service in repairing our 20 year old garage door. Jeremy the technician was polite, very knowledgeable and explained the repairs needed in detail. Very professional service and I highly recommend this company.

Rick H

04/11/2024

Isaiah was great

Randy Hachtel

04/11/2024

Everything about this experience was smooth! They were able to come out same day I called, Jeremy was very knowledgeable and timely in the repair. Would highly recommend Precision for any garage door needs.

Heather Huffman

04/10/2024

Excellent service. Clear, fair, knowledgeable. .

J H

04/10/2024

Elissa Bjeletich Davis

04/10/2024

Lisa Catalfamo

04/09/2024