They are tech ******** came out and was very informative and fixed my problem. It is definitely not a job I couldve done by myself! I appreciate their care to detail. They were conscientious and called me when they arrive so I could lock up my dogs. I would definitely use them again.
This is the third time Precision Garage Door has serviced my garage door which was installed by the builder in 1996. The first time (April 2019), they replaced the springs which had broken as well as the cables. The second time (October 2019), they replaced the sensors which were blown out by lightning. This time (June 2021) they replaced my 1996 Genie garage door opener, which finally died, with a LiftMaster garage door opener, and also replaced the rollers. Every time they have come out, the technician has been so polite, so friendly, so knowledgable, and so patient, and I've been 100% happy and satisfied with the service, work, and bill. With the new garage door opener and rollers that the last technician, Jeremy Malek, installed, you can't even hear the garage door going up and down! Thank you, Jeremy!! ... and ... Made In The USA!!!
Had some issues with our garage door, one of which was 2 spliced wires intermittently disconnecting. Sean came out and was very knowledgeable and fixed, as well as issues with our keypad we'd put off resolving. He also gave us a quote for 1-2 years from now when the springs fail so we can know what to expect for our budgeting purposes. Our home is many years old and from the home inspection we knew the garage door would need the springs replaced at some point in the next few years, and it's great knowing a ball park cost for what that will be.
Service was excellent. Brian Rykowski arrived when he said he would, explained what could potentially be the cause of the issue and after a thorough inspection of the garage door explained the issue well and the options I had. He then fixed the door and it now seems to be working great. Great service, great experience with Precision Garage Door of Austin. Thanks, Brian.
Very professional and understanding gentleman that serviced our garage door. He explained everything thoroughly, and on how the lines busted on the garage door lifting. He explained my options, and what needed to be replaced, and started work immediately. When finished, he showed me and explained all the replacements and his work.
Prompt, efficient, explained work, great installation from original sale through installation. I thought these doors were just a necessary expense - but - I love my new garage doors, from installation through minor service check-up to address an issue. Fixed in a few minutes. Fine service from Precision.
Landon was outstanding his helper Matt as well... great product... Billy the salesman professional as well ...Only hitch in the getty up was the clueless self centered female.... who answered the phone at the office.... and wanted to make everything all about her.... and her universe... Lead times due to Covid went from a promised 8-10 weeks to 16 weeks ...not their fault... ..but no communication...and when I initiated an attempt for information and did call ...little Ms Clueless simply wanted to talk endlessly... saying nothing and refusing to let me talk to anybody but her... oh well.... final product awesome!!!
Precision garage doors were able to have someone out to the house the following day. The technician called before he arrived to let me know that he would be coming shortly. Sean did an excellent job of explaining to me and providing me with several options. Sean did a fantastic job, and I appreciate the professional service that he performed.
Steward Professionalism and Seamless Work Ethics... Precision representative engaged and discussed in detail over the candidate Liftmaster hardware for customer to select, and undertook due diligence work and detail to ensure installation and customer operation. Old American proverb holds true with Precision... "Appreciate the Work Quality. BUT Appreciate the Men and Women who do this Work Even More !". L.