Jeremy was outstanding! We lost connection due to the recent snow storms and our door was not hitting the tracks correctly. Wow he was prompt, very professional, and immediately fixed us up! Great customer service, in and out fast, great pricing considering we live pretty far in Granite Shoals! Thanks Precision, we are customers for life, even used them when we lived in Pflugerville, great techs!
Jenni Wildman Gaskill
I recently moved into a home in San Marcos,TX. Everything was on the up and up. Then all of a sudden the garage-door, some of the wheels fell of the rails as I tried closing it on a very very cold evening. This all happened around 6pm. I tried and tried to fix the wheels or just close the door. But everything I did just made things worse. So around 7pm I called Precision door service and to my surprise they said they could send a technician the very next day! Well I was so surprised and happy they could send help so quickly. The very next day I get a call from the Precision Technician names Shane M. He informed me that he could arrive earlier then the quoted arrival time, that they gave me the day before. I said GREAT!that would be FANTASTIC! So I rushed home to meet him. As I pulled up to my house I got a text stating Shane would be at my house shortly. When Shane arrived he introduced himself and he looked just like the picture they they text. Shane immediately greeted me with a warm welcome and introduced himself. Then immediately started assessing the problem with my manual roll down garage door. He got down to brass tacks and explained how he could fix the door and around the price range for fixing the door. He explained it would almost cost as much as a new door and my old door wouldn't look the same. That being said I knew I wouldn't want a mangled garage door on my new home. So Shane started going threw my options on getting a brand new one. He was very clear about the differences in the types of doors and options on garage door openers. With Shane's vast knowledge and expertise on the Garage doors. I picked a new garage door and opener. I felt would fit me and my homes needs the most. Needless to say my interactions on the phone with Precision Door Service was great. And The customer service Shane M. provided was excellent and is the standard of 5 star service. Because of the virus the door deliver is lil longer than usual but Shane got my mangled garage door closed and has my new one on the way. If anyone has Garage door issues I highly recommend Precision Door service, and I suggest you ask for Shane M.
The technician arrived earlier than originally planned, which was great, and was very friendly/professional. He was very thorough about explaining the issues with the aged systems that were in my house. Each option to repair or replace was thoroughly discussed and pricing clearly provided. Installation of new systems was completed same-day, and looks fabulous. I definitely would recommend them to others. The technician, Nick Sager, was a pleasure to work with.
Shane Murphy came in and explained the work it was going to take to get the door operating again as normal. Was thorough in his explanation and pointed some weak points in the current door hardware that he recommended be replaced. Quick work with the issue. Replaced the pulley cables and also installed a second spring. Very happy with the work I received.
Loved the fact that Precision was at our house within an hour from the time we called them and on a Sunday. Sean was able to assess the issue immediately and had us back on track. He was knowledgeable and addressed any issues we may have in the future. Would definitely recommend.
sean gave great customer service. worked with mask on and made sure we understood our options. he explained every step he took and did not try to over sale. sean worked quickly and neatly. very personable and great sense of humor, made a 911 issue to us one that was just part of a saturday. will definately be a returning customer.
Punctual, professional Brian arrived earlier than the scheduled appointment but called ahead He inspected the 2 garage doors and was thorough in his explanation of what the problems were After discussing the price for repairs I agreed to have both doors repaired It took 2 hours but the doors are working beautifully I will definitely recommend and re hire in the future if/ when problems arise I could not be happier
I was very impressed with the receptionist, and the appointment time. The technician called me and gave me a heads up when he was an hour away, he was on time. The technology was amazing, they sent me his picture, and a way that I can track his truck on his way to my house! That was amazing and safe and really nice. He gave me all the options I was looking for, was completely knowledgeable, and super friendly, I will definitely call them again. You guys have it going on!