Technician Jeremy Malek replaced the battery in my overhead garage door opener timely and professionally. He also inspected the garage door's hinges and springs, replaced a missing bolt, and changed the battery in a hand held opener. Overall, the service provided was exceptional. Thank you.
Denise Taylor
09/29/2024
******* ******* from Precision Garage Door did an excellent job!a) He arrived on time.b) He answered all if our questions.c) He had very good interpersonal skills d) He fixed our garage door and also did some needed maintenance!We will definitely be using Precision Garage Door in the future when the need arises!
Jose L
09/24/2024
Phil arrived earlier than expected but called for permission first. Once here, he determined the issue quickly (needed to replace motherboard). He then gave us options as well as advantages to ea. once a decision was made, he was able to install the new system as he had the needed equipment on his truck. Upon completion, he explained how everything worked, gave us the owners manual & answered questions we had. Very professional, thorough & easy to talk to.
Vicki Harris
09/21/2024
We called Precision Garage Door of Austin to repair a broken spring. It was a Saturday and very impressed that Caleb Skaggs, our technician arrived not long after calling for the appointment. Caleb was very professional and extremely knowledgeable in his field. He was very kind and an amazing person. My husband and I give Caleb Skaggs and Precision Garage Door of Austin five stars hands down!!!! So grateful we used this company and had Caleb as our technician. Thanks again Caleb!!!
Lori B.
09/21/2024
Best by far in customer service! Phil Belf* was super informative about the installation process. We asked a few questions a he was kind enough to answer everything. The scheduler told us it would take all day but this installer worked magic and was able to get two doors installed plus all the accessories (springs, rods..) in less than 4 hours! Incredible work. We are super pleased with the entire process and value. Thank you Precision and give Phil a raise!
Casper A.
09/20/2024
Wes was very thorough in investigating the issue we were having with one of our garage doors, which utilizes an older opener technology. He explained his troubleshooting and was able to make adjustments within the opener to get the door operable again. He also reviewed options for updating our opener with much newer technology to provide for a warranted, longer life cycle. Wes was extremely knowledgeable and professional. It was clear he really takes pride in his work and in educating his customers!
Jeanne Caulo
09/13/2024
I can't speak highly enough about this incredibly knowledgeable garage door company and its skilled technicians! When our garage door finally gave out and refused to close either automatically or manually, we were in a bit of a panic. Not only was the door stuck open, leaving our home exposed to the elements and the world, but it also gave our dog a free pass to chase every cat and dog in the neighborhood! I called around 8 AM, and by some miracle, a technician arrived before noon--an absolute lifesaver! The first tech Phil Belfrage was efficient, precise, and clearly well-versed in his craft, living up to the company's stellar reputation. There was no fumbling or second-guessing--he had the door back down in record time. He also took the time to evaluate the situation, giving us a clear estimate on repairs or replacement. We chose to go with a full replacement since the door was original to the house, and though there was a six-week lead time due to the custom fabrication, we decided to go with windows. It was well worth the wait. When the new door arrived, Isaiah White, the second technician, handled the installation. I can't say enough good things about Isaiah--he was professional, polite, and extremely knowledgeable. It was a pleasure chatting with him while he single-handedly dismantled the old door, carefully cleaned up all the debris, and loaded everything onto his truck. He then began inspecting the existing rails and proceeded to install the new door, which came in heavy sections that he managed with ease. Within just a couple of hours, our garage had a brand-new, perfectly functioning door. From start to finish, this company exceeded expectations. Their prompt response, professional service, and the quality of their work make them an easy recommendation. Just when I thought the service couldn't get any better, Isaiah proved once again why this garage door company deserves every bit of praise. After the installation, I noticed a small issue with light peeking through both sides at the bottom of the door. Fortunately, Isaiah had left his contact information, so I gave him a quick call. Without hesitation, he returned promptly, just a few blocks away, and made a slight adjustment to the door, correcting the issue immediately. His dedication to ensuring everything was perfect, even after the job was technically done, speaks volumes about his professionalism and commitment to customer satisfaction. It's rare to find such reliable, courteous service these days, and this company has truly set the bar high. If you need a garage door service that goes above and beyond, look no further! 800-DOOR-REPAIR Thomas J
Thomas J.
09/13/2024
*** was amazing! He was early, polite, friendly, knowledgeable and kind. He made sure I was fully informed about my options but wasn't at all pushy about anything. It was quite a pleasant experience and my new garage opener is so much quieter than my old one! Really lovely. I will be recommending Precision and *** to everyone.
Cherish W
09/12/2024