Jeremy was great to work with. I told him our biggest concerns with our garage door, and he gave us options on how we could improve it. He gave us a cost estimate upfront before work began. He said it would take about an hour and it did. And the work he did was fantastic! We now have a quiet and secure garage door, just what we were looking for!
Had a bad start to my Monday where we couldn't get the garage door open on auto or manual mode.Found Precision via a quick search and used their website (loved that I didn't have to call anyone) to make quick appointment. There were here by 10:30 AM and fixed everything in 5 minutes. Mine ended up being a simple fix but I was glad they came quickly, were professional and friendly and charged a reasonable price. I'd use them again.
Purchased a jackshaft garage door opener with them about 10 months ago. Was working flawlessly until today when the tension cable somehow got off the guide wheel. Called them up and they had someone over in 30 minutes and fixed it free of charge under warranty. Amazing customer service and quick response time! Would definitely buy again in the future.
I had a garage door that would not open properly. Precision Door Service staff was very helpful in solving my garage door issue especially Jeremy Malek. He really knows what he is doing, his workmanship standards are top notch. I would request him in an instant for any garage door issues. Thank you Jeremy for the quality work that you do!!!
Precision was entirely professional from start to finish. The gentleman who came by our home initially was highly knowledgeable and really seemed to have our best interests at heart. We ordered a new garage door from him, and he came back to our home after the installation appointment had been made to help us determine some things we needed to do in our garage to prepare for the installation. The installer was extremely polite and finished what he characterized as a difficult installation in our older house in record time. He then stayed after the installation to ensure that everything was working perfectly and to thoroughly explain the door's operation and maintenance. We highly recommend Precision Garage Door -- we have a beautiful new garage door that we are very happy with!
I called to request a routine inspection and maintenance of my garage door opening system. A technician, Patrick, was at my door approximately 2 hours later. He performed his work and, at my request, left quotes for work he recommended i have done on the system, which was 23 years old. I was pleased overall with the experience.
This is only reviewing the initial consultation and quoting. I have reached out to multiple garage door vendors and so far Precision has stood out with their level of knowledge, professionalism, and customer service. Shane Murphy in particular has been really helpful, articulate, and represents the company well when it comes to sales. He never once hesitates on his answer and is confident about what his company can do for you. Precision is the only company who put me back in contact with my original sales rep to answer some continued questions. All other companies send you to a receptionist who attempts to answer questions but leaves you with doubt. They send pertinent information about their services and materials which really helps you to feel confident about what they offer you as a complete solution.
I tried to "do it yourself" fix my garage door and really messed up! I called Precision Garage Door of Austin at 8:00am Saturday morning and Brian came the same day to quickly and PROFESSIONALLY fix my garage door! Impressive service on the phone making the appointment and then fast work in the end. Highly recommend!!
I tried to "do it yourself" fix my garage door and really messed up! I called Precision Garage Door of Austin at 8:00am Saturday morning. the operator took great care of me and Brian came the same day to quickly and PROFESSIONALLY fix my garage door! Impressive service on the phone making the appointment and then fast work in the end. Very reasonably priced! Highly recommend!!
From the initial visit with *****, who gave us the estimate, to the install with ****** both were amazing. Very professional and knowledgeable about their product. We also love the text that they send with the tech's name and photo and estimated time of arrival-great layer of added security that we appreciated.
My garage door broke late on Friday before Christmas. I called for an appointment on Monday morning and Precision was out in early afternoon. The door was bent and needed replacement. The builder had installed a single spring that was not adequate for the door that likely caused the failure. The tech installed 2 new springs and new cables to get the door to work manually while waiting for a new door. The door arrived the next week and was installed promptly. The install tech instructed on how to maintain the door. Precision Garage Door is an excellent choice to repair your broken door. Very responsive!!
The original tech (Shane) that came out to give estimate was amazing and very knowledgeable and very professional-great product knowledge. George was the installer and was very professional and did an awesome job. He was very experienced and the install went great. I love the way this company's employees send u a text with their name and photo and estimate of their arrival time . A great security measure!
Amazing! After getting no response from other garage door service places for over a week, my mind was blown when they 1.) actually answered the phone, and 2.) got me a same day appointment! Nick was friendly and fixed the problem quickly. I will definitely call them again if I have garage issues in the future!
***** was on time and did an excellent job. ***** explained what was wrong with our garage door opener and what was needed to correct the issue.***** replaced a 30-year-old **** S**** Drive unit with a Lift Master unit.***** explained how the unit operates.***** explained how to operate the unit and if any additional maintenance that I needed to do if the weather gets cold. I would recommend Precision Garage Doors.We had used Precision in 2009 to replace our door spring.
Our large garage door spring broke in two on Christmas night leaving us stranded in the house . I called Precision Garage door and they came out the next day. Brain knew exactly what he was doing, assessed the entire 15 year old garage door operations then gave me three options on what I could fix. I thought the prices were very reasonable and Brian extremely friendly and easy to deal with . No high pressure!! I will always use them for any garage door issue.
Nick Sager came out at initial call. He explained options after inspection of my garage door issue. I opted for replacement of my 22 year old garage door and selected an insulated door. Perfect timing with the Artic blast that came in. Temporary repair made & door install scheduled. Install tech George Wideman arrived on time & did an excellent install - removing old door, opener & replacing with new rails, insulated door panels, and opener. Access to my garage door via the myQ app works extremely well!! If you need a garage door repair or a full replacement I highly recommend Precision Garage Door.