Amazing service! Thank you so much and appreciate the quick reply and service. Came home and my garage door fell off the tracks when trying to close it on a Saturday after returning from a Thanksgiving family visit. I called and they had an emergency oncall for the weekends (of course there's an added fee, total sense, since I needed to get it closed by the end of the night). They sent over Patrick, a weekend repair service person, to assist and he was very informative about the issues with the garage door and provided several quote options for further repairs or total replacement. He was very quick to service and get the garage door closed without pressuring to make a choice so quickly. Looking forward to seeing their detailed quotes for further repair. Really appreciate Patrick's expertise. Thanks again!!
I went to take my trash out around 9 pm on a Sunday night and realized my garage door would not shut normally or manually. It was raining and cold and I was worried it would be stuck like that all night until I could get a hold of someone. To my surprise Patrick from Precision was at my house working on a fix in less than an hour. I'm so grateful I called this company and even more so to get such a nice and knowledgeable technician. Highly recommend!
Excellent sales advice. Installation coordinator execellent helpful and clear. professional. Installation team was on time, courteous, expained things clearly, cleaned up the worksite, professional. The doors look great. You don't see this level of customer service theses days. Excellent.
Fast and professional. we needed a door and they found a way around the 6-week back order. Installed new lift and control panels in less than two hours. courteous and professional. The tech, Patrick, was sharp and well informed on their products and services. enjoyed working with him.
Needed to get new garage door opener installed. They were quick to respond and come out to give a quote. Shane was great giving the quite and answering any questions I had. He did a great job coming out to install and again, answered any questions I had. Thanks Shane! Would recommend!
Great service. 1) You just fill out some info on a web form and make an appointment. No phone calls or anything like that. 2) They show up promptly and on time. You get a text when they leave the customer before you. 3) Clear explanation of the problem and alternatives. Highly recommend for someone wanting it done right, quick and fast with zero hassle.
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Landon Kellogg did an outstanding job of installing two garage doors and a new opener in record time. Alex Reyna preformed a safety analysis of the doors and opener's expertly. Alex also spent some time setting up the myQ app for both my wife and I. At one point he called Liftmaster technical support to ensure that the opener camera was properly set up and working.
Caleb replaced both garage door motors today at our house in Lago Vista. He called in advance to let us know when he would arrive which was very welcome as there was a 2-hour window. Upon arrival he set up quickly to diagnose the problem and within 20 minutes let us know the details of what would be required (time & cost) to replace the motors & set up a device-driven monitoring system. He finished in about 3 and a half hours and then took care to make sure we understood it thoroughly, including the openers , outside keypads & app. Caleb is truly a credit to Precision - professional, personable and committed to ensuring his customers are not just satisfied but confident in using their system.