I have used Precision in the past and was very satisfied with their service. 12 years ago we had a spring break on our door and Precision came out, inspected the door and recommended replacing the rollers and cables as well as the springs. Our 15 year old door operated like new and noticeably quieter after the repairs. The door has operated trouble free for the past 12 years after the Precision repairs. Over the years the door has been backed into multiple times and hit by at least one tree limb in a storm. Recently I noticed more jerky movements in the doors operation. Today I called Precision again for another inspection and they were able to have a service rep scheduled to be here in 2 hours. The assigned rep Brian R. called and was actually able to be here in just over 1 hour. Brian inspected the door and pointed out the multiple damaged areas on the panels and the damage they had caused in other areas as the door was operated. He suggested and I agreed we would need to replace the door to resolve the problem. He found an identical replacement in stock and a reasonable price. He was professional, knowledgeable and I enjoyed talking to him and his way of explaining the situation. I will be scheduling installation for next week and provide a review for what I will expect will be a professional, efficient service job provided by Precision employees.
Chuck McFerrin
09/29/2023

Shane did a great job replacing the broke spring on our garage door. He also found a support bracket that was broken and replaced that as well. Whole process was under an hour. He also lube the door and verified everything was working correctly before he left. Was glad we purchased the best warranty they offered 7 years ago only had to pay the labor cost for replacing the spring. Great customer service.
Edward Bayer
09/26/2023

I could not recommend Precision Garage Door of Austin more. The spring broke on our garage on a Sunday four hours prior to a family reunion and we were trapped. I called Precision and they sent Shane Murphy, our technician, to the house. Shane was incredibly clear on the issue we were having, very transparent on pricing and completed the spring repair in less time than he quoted us. Shane was excellent and Precision was excellent to deal with. Thank you guys very much.
Mark Gibson
09/26/2023

These folks are the best around. They were able to schedule my repai within a couple hours of my request. Shane showed up right on time, got the job done (full spring bar replacement and other stuff) in about an hour and charged a very fair price for outstanding quality parts and labor. I definitely recommend!
Bryan Adams
09/23/2023

Delighted with the service and attention to detail by Caleb! He was very thorough about explaining the repairs needed for my garage door and reassuring me of how his work would address those problems. They were quick to respond, incredibly friendly, and so very professional!! Very glad I lucked out with Precision Garage Door of Austin!!
Deni Vidaurri
09/23/2023

I just had a Shane from Precision come and he gave such an honest assessment, told me exactly what was wrong, even offered to waive the service fee so that I could get quotes from other companies on the needed fix. He really seemed to want to get me the best result. In the end, he did the fix and it turned out great - I feel like we've gotten a big upgrade on our garage door!
Meg R.
09/22/2023

I was very impressed with Precision Garage Door Service. They came out same day on a Sunday evening and repaired our garage door. Caleb their technician was phenomenal. He was professional, efficient and knowledgeable. As an added bonus he was kind to my 3 year old who insisted on sitting outside and watching him work.
Maryam Mahmoud
09/17/2023

Caleb was able to come out same day, diagnose, and basically completely rebuild our garage door setup. His exceptional attention to detail and the thoroughness in going over the components and how to operate each was very much appreciated. Highly recommend this top notch company.
Rachel Zinn
09/15/2023

Brian was very thoughtful and thorough. He explained the problem, cost and entire reprogramming. Made sure I understand the warranty and that I could call any time for any issues. The initial call to Amanda was professional and courteous and even received an email explaining who would show up to my home. Very satisfied customer!
christina strobel
09/13/2023

Caleb at Precision is the best! He came out on a Sunday when our garage door stopped working, and instead of a quick fix, he did a complete inspection. The previous owner of our home tried to repair the doors with DIY parts, and the situation was dangerous. We had complete faith in Caleb, who did excellent work and left the job site immaculate. We are happy customers!
Anonymous Author
09/08/2023

Caleb at Precision is the best! He came out on a Sunday when our garage door stopped working, and instead of a quick fix, he did a complete inspection. The previous owner of our home tried to repair the doors with DIY parts, and the situation was dangerous. We had complete faith in Caleb, who did excellent work and left the job site immaculate. We are happy customers!
CONNEE SULLIVAN
09/08/2023

Patrick was out to fix a broken spring back in April. There was a defect in the replacement spring and it broke again in Sept. Patrick came back out and the entire process was fantastic. No fault of Precision on the faulty spring, but they handled it as their problem and were quick to identify and fix the problem. Great people and great company.
Jeff Williams
09/07/2023
