***** of Precision Garage Door is professional, polite, thorough, and explains the issues succinctly and the available options clearly. He arrives when he says he will, completes the work as agreed upon. I value his knowledge, and appreciate his taking the time to compare my old equipment to his recommended upgrades so I could appreciate the safety features, maintenance-free aspects and improved materials.
Sarah M
08/24/2022
Phenomenal customer service provided by Alex today, who troubleshot and ultimately solved my "stuck garage door" problem. He demonstrated a high degree of professionalism, technical knowledge, and patience as he helped me understand possible options for garage door replacement; neither pushy nor dismissive, he answered all relevant questions and put this customer's mind at ease through diligent research and detailed explanations of financial, logistical, and operational aspects of garage door replacement. Great customer service and solution-oriented. Thanks!
Lucas Y.
08/22/2022
Fantastic experience if a broken garage door could be one. I am very pleased with the service from the initial phone call to schedule a technician to the work performed. Patrick was exceptional, very professional, pleasant, a non stop hard worker and attention to doing the job above standards. I saw nothing but smiles from Patrick. I will have no hesitation calling Precision Garage Door of Austin for any future garage door needs. Thanks to everyone. And this was all done on a Sunday. Jerry
Jerry G.
08/21/2022
Fast and friendly service, were able to help me on a weekend where my garage door broke and my vehicle was essentially trapped in the garage. I was outlined with what was wrong and different options/prices available. The employee was clean and friendly, and was able to complete my job from start to finish in about an hour. I highly recommend if you're needing repairs.
Adam Riggs
08/21/2022
Wonderful experience. I called Precision garage door yesterday and had a Technician come out the next morning. Very pleased with technician Sean. He did a great job explaining the possible problems that could be causing the door to not close randomly. He also discovered an issue with the initial install that could have contributed to the problem.
Monika Eva Rodriguez
08/13/2022
Service workers came out within 24 hours of call and received 30 minute "on the way" phone call. Both men were very professional and described options with quotes that included tax/labor/etc so we knew exactly what the total would be. The quote and full repair were completed in less than 2 hours! The repair truck was apparently fully stocked with all necessary equipment so they did not need to leave for extra parts or for any other reason. Very efficient and high quality repair. Highly recommend this company!
Aubri J.
08/09/2022
I had a mishap with another vendor that left my garage door ajar. I was helped right away by customer service (who told me me price for a package and that's what it cost)! No gimmicks or sales pitches from either the customer service agent nor our technician. They did great work for us and made our install super easy!
Roy W.
08/03/2022
Very happy with our new garage doors and the overall process with Precision Garage Door staff - salesman Billy, installer Landon and office staff while producing quotes, ordering and scheduling. All staff were professional and did a great job meeting our lofty customer expectations. Brings a smile to my face when watching and listening to our new doors operate and by keeping our garage significantly cooler than previous builder grade doors. Thanks to all of the Precision team for a great experience!
S G.
08/03/2022