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On 11/04/2024 Precision Installed Powder-Coated Torsion Spring, Center Bearing Plate, end bearing, 5"Precision Green Roller on garage door. Yesterday Patrick came out and said I needed 8'LM Chain 1-Beam Rail. He went back to the shop and came back to house and installed new. But I initially called your company for the noise when closing garage door. With the new rail installed it still make the noise. I was told that it is too early to adjust the spring. But in my opinion the noise is still coming from the springs I have a Guarantees hardware and workmanship for 5 years. The noise started a couple of weeks ago. I lubricate springs, rollers, and door regularly. I'm glad your company came out yesterday because today I am having 3-MRI image done on my head and neck. We need to deal with the problem next week but sent someone that know how to adjust the springs in my option. It is 10 am and I can talk to someone until 11 am today 04-24-26

- Ronnie Hubenthal

Called about my garage door opener not working due to thunderstorms. They quickly assigned someone to come out. Michael was very courteous, found my problem and gave me several options. Told him I would do some research and get back to him with my decision. After making my choice he set me up for the next day to replace the the entire unit. He provided information about what to do and what to look out for, Not only about the new unit but with the rest the hardware that did not need to be replaced and some recommended maintenance. He even cleaned up some of my garage. Michael was very knowledgeable and nice. I say he went beyond what I expected. He did a great job!

- Al Gamez

Phil showed up 2hrs early for my call and finished in 30min. Excellent work!

- Phil Saladyk

In the past my dad had used Precision, and I recently needed service for one of my garage doors. I had also heard an Ad recently so I picked up the phone and called on a Friday afternoon. They scheduled me in the same day. Patrick Day, the tech that came out was awesome. Very professional and actually called to see if it was okay to arrive early! Patrick arrived on time, gave the estimate to actually fix both springs on two garage doors. He had it completed in about 2hrs and even changed one of the light bulbs out on the third garage door for me. I could not have asked for a better experience! I will definitely use Precision in the future and will refer them to family and friends!

- Gary Dailey

I selected Precision Garage Door of Austin because they have a 24/7 operator who I reached out to very early morning on Saturday before Easter. My door springs snapped late in the evening before and I was concerned about getting service the next day. I was told that a technician would arrive between 10:00am and noon. The technician called and stated that he finished his first appointment early and could arrive at my house by 9:00am if I desired. With storms in the forecast, I welcomed the early arrival. The technician gave me three estimates dependent upon additional preventative maintenance. The work was completed in about one hour and my garage door was better than before. It was a great experience from start to finish.

- Ron Sylvan

We were very satisfied with Patrick, he was knowledgeable and solved our garage door repairs - we called about noon and he was there about 3:30 and ready to address our problems . It took about an hour and everything was replaced and working great !

- Robert Lamere

Phil was awesome! He was very professional and courteous. He explained everything to me in detail on the repair/new installation. Your company met my expectations all the way. CGR did not meet my expectations when I originally contacted them on 3/19. Contacted them on 3/26 when we had the issue again and they never called me back. Decided then to go with Precision Garage Door Austin. Thank you so much!!!

- Sandra Wensel

Phillip was able to come out within an hour on a Sunday morning to fix a sensor problem with my door opener. Within a few minutes my problem was fixed. Super service.

- Ernest Miller

This morning my key pad would not work. After spending over an hour with two people at the genie help desk nothing worked I called precision and Jeremy was at my house within the hour he fixed all my problems within 30 minutes. Replaced my key pad which was defective reprogrammed my remotes and had every thing working as new my complaints on such excellent service at to a top rate employee thank you

- Glenn Miller

Excellent work. We have replaced two doors with them and it has been easy. Prospero was our technician both times and he did great work and helped us program and set up the openers for both doors. Happy we chose them and definitely would use them again in the future.

- Michael R.

Thank you so much for taking the time to share a wonderful review with us! We are so happy to hear that Prospero provided you with excellent service. Thank you for choosing Precision!

very expert service and fixed my door on the same day I called it in I appreciate their service

- Richard R.

Shane is a knowledgeable, professional technician. Highly recommended for garage installation needs.

- M R.

Had an emergency call on a Saturday. Daniel Richie came out and couldn't have been nicer or more professional. Thanks!!!

- David H.

Landon was punctual. He was knowledgeable, congenial and helpful . He represents Precision Garage well. My new door is a welcome update to my home.

- Marvin Morgenroth

Thank you for the positive review! We are pleased to hear that our team made your experience pleasant! We appreciate your business!

Daniel Ritchie did a great job of replacing and installing a new garage door opener. He explained in detail what was needed to be done and explained how to use the new opener. He did an excellent job.

- David Leal

We appreciate your positive feedback about your experience. We take pride in providing our customers with the best service possible. Thank you for choosing Precision Garage Door!

Isaiah installed my new garage door. He did a fantastic job and the door looks amazing. He was nothing but polite and a hard worker! Highly recommend.

- Karen Burns

Thank you for the positive review! We are pleased to hear that our team made your experience pleasant! We appreciate your business!

We had a great experience with Jeremy. He showed up on time, was super polite, and clearly knew his stuff. He quickly figured out the issue, explained it in simple terms, and got the repair done fast. He didn't try to upsell, and made sure everything was working perfectly before he left. Definitely recommend asking for him if you're booking with Precision.

- Juan R.

He was very nice. Did excelent work

- Judy Harper

Thank you for the positive review! We are pleased to hear that our team made your experience pleasant! We appreciate your business!

Jeremy was great, our spring snapped in two. Jeremy quickly fixed it, and got us going again

- Susan Samok

We appreciate your positive feedback about your experience. We take pride in providing our customers with the best service possible. Thank you for choosing Precision Garage Door!

Bad news, our garage door spring failed, and we knew it was going to be an expensive pain in the ass to get it repaired. But we were wrong. Good news, I contacted Precision Garage Door of Austin after reading their reviews online. They sent their technician, Stephen Michael, out to assess our problem that same day. He reviewed what parts had failed and how the system worked. He made suggestions as to what would have to be fixed to get it working again, and he gave us two additional options that would replace some additional older parts of the system. (Our system was more than 10 years old, likely more like 20.) We signed our contract on Friday, and they completed the work on Monday. We chose the second option with a 3-year warranty, and are happy with our decision.

- Kelly H.

My garage door was malfunctioning by seemingly opening and closing by itself. Mr. Malek diagnosed the problem and was professional, knowledgeable, and courteous as he fixed it. I have used Precision Doors a couple of times before, and I like their very good business practices.

- Yancy Wehmeyer

We appreciate your positive feedback about your experience. We take pride in providing our customers with the best service possible. Thank you for choosing Precision Garage Door!

Jeremy was on time assessed the problem quickly and was able to do the repair the same day!

- Stephanie Aten

Thank you for the positive review! We are pleased to hear that our team made your experience pleasant! We appreciate your business!

Jeremy did a fantastic job making adjustments. We will need to replace our motor and he took the time to explain our options. We will be asking for Jeremy exclusively to continue our repairs.

- Kevin Creamer

We appreciate your positive feedback about your experience. We take pride in providing our customers with the best service possible. Thank you for choosing Precision Garage Door!

- Marsha Westerman

Thank you for the great rating! We appreciate your business!

Stephen Michael did an excellent job installing 2 garage door openers. He was professional and knowledgeable on the equipment. I highly recommend Precision Garage Door of Austin.

- Marsha Westerman

We appreciate your positive feedback about your experience. We take pride in providing our customers with the best service possible. Thank you for choosing Precision Garage Door!

- Michael Hickman

Thank you for taking the time to leave Precision Garage Door of Austin a great rating!

Short Answer: Way over priced. Try to up sell unnecessary service. Full Story: We had a a broken spring and called Precison for a quote. Stating they are unable to quote over the phone, I agreed to the $75 truck roll fee, (that goes towards service, if you accept quote). The Service Tech/Salesman was nice and professional but started quoting prices over $1500 for the spring and a bunch of add-ons, stating they were required to get the 3 year warranty. Just the spring would be over $900 with only a 90 day warranty. I was able to get the spring repaired, by a reputable company, for $425. Which BTW, they quoted the price over the phone. When the tech was here, he inspected our door and let us know the other parts were in good shape. Precision's pricing is outrageous and, I feel robbed of that $75.

- Michael Nagel

Thank you for your feedback. Were sorry to hear about your experience and are currently looking into the matter. Our team will be in touch with you shortly to follow up and address your concerns. We appreciate your patience and the opportunity to make things right.

As always, Shane was on time and very helpful. He is punctual, courteous, knowlegdable. My entire experience with Precisioin Garage Door has been the best.

- Daniel H.

- Virginia Larson

Thank you for taking the time to leave Precision Garage Door of Austin a great rating!

Stephen Michael with Precision Garage Doors called the day before the appointment to see if the problems I was having could be solved over the phone . I thought that was very considerate and kind. That kind of customer support is very important in making future decisions with garage door repairs.

- Peter Villanueva

Thank you for the positive review! We are pleased to hear that our team made your experience pleasant! We appreciate your business!