Brian came out when it first started to have problems. He oiled our rails and got it working. Then he left us the oil--all at no charge. He warned me that it was over 20 years old and would probably continue to cause problems. He was right. I called him again, both times he was at my house in a couple of hours. He replaced everything in about one hour. Excellent job and customer service.
Nancy G.
03/11/2022
All went well. I tried to stay "local"; however, after numerous attempts to make contact with two "local" garage door repair/installation companies over two weeks of no answers and no return calls, I had to broaden my search. (One of the two was the company that installed the doors two years ago!) Anyway, Precision answered my 10:30AM call with a real person and after verifying that Wimberley was definitely within their service area, scheduled a service call for between 12&2PM the same day. Service tech arrived about 1PM. After assessing issues with both doors, he made several adjustments, lubricated them and cleaned up afterwards. A real pro! Now after two weeks of manually operating one of the doors, we have perfectly operating doors again. BWT all of this was done in about an hour and at a surprisingly reasonable cost. This is my new garage door company!
Anonymous Author
03/02/2022
We got a quick response to our request and the technician, Billy Tackett, was prompt and knowledgeable. He thoroughly inspected the door and opener and made targeted repairs and adjustments that made the door work better than ever. The first company we called barely looked at the door and gave us an estimate for replacing the entire system -- Precision saved us thousands of dollars because they cared enough to evaluate what was going on with the door.
Mikki Gibson
02/18/2022
This morning I was greeted by the chain breaking on my 15 year old garage door opener. Within two hours, Shane from Precision Garage Door of Austin arrived and replaced the broken system. He was very professional and courteous. By noon the door was up and running along with a new app. Excellent responsiveness and service. Thank you!
Brad Englert
02/07/2022
The spring to my garage door broke, I used Precision Garage Door of Austin. Technician (Sean) arrived for the job. He was professional, friendly and efficien. He explainEd the whole process prior to any repairs. He also proved helpful tips on how to maintain my garage door. I would definitely recommend this business
David W.
02/04/2022
called Precision before 12:00 11/22. Technician arrived at house before 4:00. Serviced door. Replaced all moving parts. Done and cleaned up work area by 6;00. Could not ask for better service. Excellent response from reception to completion of repairs. Will recommend to friends and neighbors without hesitation.
George S.
01/31/2022
In June, 2021 my 3 year old home suffered a random garage door failure- door folded in and glass shattered everywhere! Cause? Apparently, negligent installation by builder, Lennar. I have reached out for months to Lennar and if actions speak louder than words-- I have received no support, no responsibility, no care in the slightest. Precision Door was here immediately explaining failure and offering support. Today I have a new door that is SAFE and perfectly matching the aesthetic of my condominium complex! Top notch parts, labor and professionalism!! Not all businesses are created equally! Everyone on this team is professional and pleasant!! Highly, highly recommend!!
Maria del Carmen delaMorena CHI TM (Carmen)
01/29/2022
We had our garage door and system changed by Precision. The technician assigned to this job was Shawn O and he was outstanding. He was ontime each time he came out. Also very professional and outstanding work. He's an asset to your company. I will recommend Precision for anyone needing work done on their garage door. Satisfied customer in Southfield Mi.
Cha Cha
01/27/2022
We had an excellent experience with Jeremy Malek. At first, he wasn't sure if he was going to be able to give us a control or connect our cars to the garage since the unit was older. But after a few attempts he was able to connect the control to the garage successfully and he was able to connect our cars to the garage very fast. We are very pleased that we got everything we wanted done.
Cassandra Trevino
01/26/2022
My call re: my garage door was managed quickly and professionally. Shane came same day I called, quickly identified and showed me the problem (which the first company I called had not even identified). He clearly knew what he was doing, was extremely professional, and took the time to explain each issue and the options. He addressed all of my questions and even made a temporary modification to try to extend the function of my door during the time between now and door replacement. Given the multiple fractures in my 20yr old garage door (which he showed me in detail) it was clear to me that his recommendation for replacement was legit and the only way to fix my situation. Excellent experience.
Phyllis McAnelly B.
01/22/2022
Very pleased with how quickly we got an appointment when our garage door wouldn't open. They were out the next day and we had 2 new garage door openers installed and also had the wheels and pulleys replaced on the existing doors. They are now so quiet I can barely hear when the doors open and close. Extremely satisfied with the service and would highly recommend Precision Garage Door of Austin!!
Jane Lape Martin
01/21/2022
Arrived at time promised. Explained clearly the work he was doing. Excellent knowledge of the product and clearly is experienced installing it.Patiently explained how to use the product and took us through the set up for its use.We are very pleased with the result and the professional and timely installation. Price was exactly as quoted.
Robert B
01/19/2022